New! Customer Engagement Solutions
Gain feedback, connection and insights when "in-person" is not an option.
Is your team tuned in to your customer EXPERIENCE?
What we do.
For more than 25 years we’ve helped companies connect with customers to grow their businesses.
Before then, good customer service was about being polite and opportunities to connect were limited to “open” hours.
Just as technology and customer expectations have evolved, we've evolved too, with practical and actionable customer experience solutions that deliver on your brand promise and earn your customers' loyalty.
Don't Just Take Our Word For it...
“ServiceSense understands what it takes to make a guest return and become an advocate.”
- David E. Goldstein,
CEO, Sharky’s Woodfired Mexican Grill - Westlake Village, CA
“We continue to be impressed with the integrity of the ServiceSense program.”
- Pete Whitwell,
Chief Quality Officer, The Habit Burger Grill - Irvine, CA
“ServiceSense gives us a framework to provide and measure exceptional customer service.”
- Christa Hagearty,
President, Dependable Dry Cleaners - Quincy, MA
“As a fast growing brand, we rely on ServiceSense to monitor our brand standards and help us to evolve our customer service culture.”
- Mark Johnson,
Vice President of Operations, California Fish Grill - Irvine, CA
“ServiceSense is quick to diagnose problems and present practical solutions for improving business results. I highly recommend!”
- Luke Kramer,
Executive Director, The Village at Duxbury - Duxbury, MA
“We appreciate your keen attention to detail, flexibility and hands on management style.”
- Cheryl Marchetti,
Director Human Resources, Color Inc - Holliston, MA